Frequently Asked Questions

How secure are my belongings?
The security of your belongings is paramount to us. Our premises has a state of the art alarm system installed with a CCTV and fire alarm system around the site. The reception area is manned during office hours and visitors are required to provide valid identification when entering the building. You have your own padlock and key so only you have access to your unit.

Do I need insurance?
Yes, you will need insurance to book a unit with us. We can help you set up insurance cover as it is for our mutual benefit that insurance is placed to adequately cover your goods. In some cases your household insurance may cover the goods you have in store with us and we will happily accept this as long as you provide proof of coverage.

How much insurance coverage should I take out?
This will depend on the items you store in your unit. It should cover the cost of replacing the goods if bought from new.

Do I have to pay a deposit?
Yes, we ask for a two week security deposit. This is fully refundable when you leave your storage unit clean, tidy and undamaged when vacating.

What sort of things do people store?
You can store anything you like as long as they are lawful and not a hazard; items that are not permitted are listed below:

1. food or perishable goods
2. combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gas
3. fire arms, explosives, weapons or ammunition
4. chemicals, radioactive materials, biological agents, toxic waste, asbestos
5. any item that emits fumes or odours
6. any illegal item (counterfeit/smuggled) tobacco, alcohol, unlicensed or unsafe goods
7. items which are irreplaceable
8. any item considered hazardous to others

What are your opening hours?
We are open Monday to Friday from 9am to 5pm. Evenings, weekends and bank holidays are by appointment, but we try to be as flexible as possible.

What happens if I need more or less space?
As long as we have an alternative unit available we will not hesitate to allow you to upgrade your storage facility. Changing your unit can be easily arranged, as can extending you period.

Do I need to purchase a padlock?
Yes, you will need to purchase a long necked padlock to secure your storage unit. On site we have new, unopened padlocks for sale; you will be the sole key holder, no one other than you will have a key to your storage unit while you store your goods with us.

What is covered in the quote price?
The quote we provide based upon your specifications is for storage costs only, it does not include insurance, padlocks or cleaning.

How do I book a unit?
To book, you will need:

• 2 forms of ID, one of which must show photo identification with your name and address, the other may be a utility bill. It is a legal requirement, therefore we will be unable to complete your booking until it is provided.
• A fully refundable deposit of 2 weeks unit rent.
• Payment of unit rent in one of the following ways, cash, cheque, BACS, debit card or credit card.
• A completed a license agreement form.
• Adequate insurance to cover your goods.

How much space will I need?
We have a range of storage options available:

• A unit 10 sq ft x 10 sq ft = 100 sq ft = a 3 bedroom house/flat
• A unit 10 sq ft x 8 sq ft = 80sq ft = a 2 bedroom house/flat
• A unit 5 sq ft x 8 sq ft = 40sq ft = a large shed
• Open ware house storage = unlimited space
• Pallet storage = for items that are stackable
• Container storage = 20ft x 8ft